Shipping policy

Shipping & Return Information, Good to Know!

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR (also return address)
Entrepreneur name: www.pandaseatcover.eu
Business address:
Het Bassin 27 c,
7671 ST Vriezenveen,
Netherlands
Phone number and times at which the entrepreneur can be reached:
Tel: +31 6 27971605 – Available Monday to Friday from 9:00 AM to 5:00 PM
Email: info@pandaseatcover.nl

ARTICLE 5 – THE AGREEMENT

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the associated conditions.

  2. If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

  3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

  4. Within legal frameworks, the entrepreneur may check whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into a distance agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with justification or to attach special conditions to the execution.

  5. With the product or service, the entrepreneur shall provide the consumer with the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
    a. the visiting address of the entrepreneur’s establishment where the consumer can lodge complaints;
    b. the conditions under and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    c. information about warranties and existing after-sales services;
    d. the data specified in Article 4(3) of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
    e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

  6. In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

ARTICLE 6 – RIGHT OF WITHDRAWAL

For the delivery of products:

  1. When purchasing products, the consumer has the right to dissolve the agreement without giving any reason for 14 days. This reflection period starts the day after the consumer or a representative designated in advance by the consumer and known to the entrepreneur receives the product.

  2. During the reflection period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises the right of withdrawal, they shall return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

For the delivery of services:

  1. For the delivery of services, the consumer may dissolve the agreement without giving any reason for at least fourteen days, starting from the day the agreement is entered into.

  2. To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the latest upon delivery.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

  1. If the consumer exercises the right of withdrawal, only the cost of returning the goods shall be borne by the consumer.

  2. If the consumer has paid any amount, the entrepreneur shall refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

  1. The entrepreneur can exclude the consumer’s right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products:
    a. that have been created by the entrepreneur according to the consumer’s specifications;
    b. that are clearly personal in nature;
    c. that, by their nature, cannot be returned;
    d. that can spoil or age quickly;
    e. whose price is subject to fluctuations in the financial market that the entrepreneur cannot influence;
    f. for individual newspapers and magazines;
    g. for audio and video recordings and computer software whose seal has been broken by the consumer.

  3. Exclusion of the right of withdrawal is only possible for services:
    a. relating to accommodation, transport, restaurant business, or leisure activities to be performed on a specific date or during a specific period;
    b. where delivery has started with the consumer’s express consent before the reflection period has expired;
    c. concerning bets and lotteries.

ARTICLE 9 – THE PRICE

  1. During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.

  2. In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This susceptibility to fluctuations and the fact that any prices stated are target prices shall be stated in the offer.

  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    a. these are the result of statutory regulations or provisions; or
    b. the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

  5. The prices stated in the offer of products or services include VAT.

ARTICLE 10 – CONFORMITY AND WARRANTY

  1. The entrepreneur guarantees that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing legal provisions and/or government regulations on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

  2. Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement.

ARTICLE 11 – DELIVERY AND EXECUTION

  1. The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and in assessing requests for the provision of services.

  2. The place of delivery is the address that the consumer has made known to the company.

  3. Subject to the provisions of Article 4 of these terms and conditions, the company shall execute accepted orders expeditiously but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or only partially, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to compensation.

  4. In case of dissolution under the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

  5. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement item. At the latest at delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are at the entrepreneur’s expense.

  6. The risk of damage and/or loss of products rests with the entrepreneur until delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.